Everyone counts, address or not.

Making Los Angeles a better place to live for everyone is not easy, but the Los Angeles Homeless Services Agency (LAHSA) is up to the task. Every year they organize a homeless count that gives us a better understanding of the current situation and allows the city and county to plan accordingly.

Greater Los Angeles Homeless Count 2023. San Pedro, CA.

Once again, LAHSA successfully organized a team of volunteers to hit the streets and count the homeless in the Los Angeles region.

The annual survey was held over the weekend from January 24-26 and utilized the latest location-based software from the industry leader, Environmental Systems Research Institute (Esri).

Quartic Solutions, a local women-owned business, assisted with the geographic information system (GIS) technology.

This year the count went smoothly, with over 6,600 citizens and staff enthusiastically signing up to volunteer using an online sign-up system. LAHSA had mapped out a network of dispatch locations, ensuring that volunteers knew where to start their shifts and that all areas of the region were covered correctly.

The Challenge

Homelessness in California is a huge problem, particularly in large urban areas such as Los Angeles County. To better understand and address the challenge of homelessness, quantifying the number and extent of homeless people is critical. Once a year, LAHSA conducts the annual Point in Time (PIT) Homeless Count to provide needed data for allocating resources. The state and city programs use the information the count offers to implement more effective and targeted relief programs.

Finding and counting the homeless in a large urban area such as Los Angeles has its challenges.  Taking advantage of lessons learned from last year, LAHSA set out to create an application for the volunteers that was easy to use and dependable. This year the data collection utilized the latest location-based technology collecting not only a count of homeless individuals but also which census tracts they were discovered in. Using a lightweight mobile application made data collection easy for volunteers, and organized for LAHSA. 

"The goal of the count is to get an accurate picture of the homelessness in our communities. With this information, strategies can be developed to reduce and end homelessness."


As part of Quartic’s commitment to combat societal ills and promote equity, Quartic Solutions took part in the count in two different ways.

Better functionality for more accurate results

Esri ArcGIS QuickCapture; PIT Observation Counts.

Quartic was on the Esri team to develop a mobile application for the count.

The application developed by the team was based on Esri ArcGIS® QuickCapture. This simple application is the fastest way to capture field observations. It allows the user to count a homeless person or shelter just by pressing a button on their phone. The data captured included the location of the observation, the type of observation, and the ability of the user to view their results in an easy-to-understand dashboard format.

Several quality control features were also built into the application to make data collection trouble-free and more accurate.  Having a visual of the boundaries of the area in which they were assigned kept volunteers constantly aware of the boundaries and reduced double counting.  Finally, the application displayed a map to the collection teams, clearly showing a GPS track of where they had driven or walked. This valuable feature allowed the user to easily see if they had missed any road segments so they could go back and traverse any gaps.

Volunteering for the fieldwork

Quartic also had two people, the company President, and Quartic's Director of Marketing, volunteering as counters on the night of January 25. 

All volunteers' common goal is to commit to the community and make a difference. The ultimate goal is to make Los Angeles a better place to live for everyone.

Waiting for the results

Overall, the count was successful, and the QuickCapture mobile app collected the data seamlessly. The count was well-planned, and LAHSA is happy with the result. 

According to LAHSA, in 2022, the number of homeless in the Homeless Count by the LA County Supervisorial District was 65,111. That increased from 2020 with the number of 1405 individuals. This year's results from the count are not published yet. According to LAHSA's just-released article, they will turn over the data collected to its data partners at the University of Southern California (USC). USC will perform the statistical analysis, and LAHSA expects to release it in late spring or early summer 2023.

More Information

During the San Diego wildfires, San Diego County called on Quartic to provide GIS services in the EOC.  Quartic has staff who have been trained by Esri specifically for emergency response, and the skills came in handy.

A wide-range of tasks included: updating the evacuation orders map, providing GIS information for outgoing SMS alerts, and answering questions for the Sheriff's office.  There was a Dashboard displaying SDG&E planned & unplanned shutdown areas.

"It was important for us to be available and to react immediately as evacuation orders came through."

DANIEL LUSHER, Senior GIS Consultant

Ready for Action?

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